Shipping & Returns

SHIPPING:

Within Australia, FORM + DESIGN online purchases are delivered by couriers or via Australia Post and require a signature on delivery. Orders are processed and shipped within 1-10 working days. If orders are expected to take longer than this, you will be notified accordingly. If you need to contact us regarding your order please call 1300 866 933 anywhere within Australia or on +61 2 9438 3344 from outside Australia or by email contact@formanddesign.com.au

Items are shipped from our Sydney store and our typical cost of shipping is as follows; New South Wales, Victoria and Queensland $5 per order*, South Australia $10 per order* and the rest of Australia $15 per order*.

* Some items sold at FORM + DESIGN are bulky or have special shipping requirements. Bikes and fireplaces are an example of this. These items attract special courier rates. These rates are shown in the ordering section of our web-site before purchase is completed. If the purchaser does not wish to complete a sale at this stage of the ordering process, no sale is recorded and no credit card details are recorded.

International orders cannot be processed via our online store. For international purchases please contact our office on +61 2 9438 3344 or by email contact@formanddesign.com.au

Items without prices shown cannot be purchased through our web-site, but can be ordered by calling 1300 866 933 or by visiting the store.

 

RETURNS & EXCHANGES POLICY:

In the following section, FORM + DESIGN refers to Form & Design Pty Ltd.

 
At FORM + DESIGN we believe in providing exceptional levels of service and an extensive array of products from quality brands that are both Australian and Internationally sourced.

We understand that you want to shop with the knowledge that if you are not completely satisfied with your purchase that you have the option to return your purchased good and you will be provided with an exchange, repair or refund provided certain conditions are met.

This policy applies to all purchases made from FORM + DESIGN, whether instore or online.

 

Proof of Purchase:

Please note that all returns, refunds, exchanges or repair requests must be accompanied by any of the following Proof of Purchase documents:

  • Original register receipt (no photocopies accepted)
  • Tax Receipt/Invoice or Despatch Confirmation (for items purchased online)
  • Original return/exchange receipt
  • Original Credit/Charge Card statement


Change of Mind:

If you have changed your mind about your purchase, FORM + DESIGN will be pleased to offer you a refund or exchange provided that:

  • you have produced satisfactory Proof of Purchase; and
  • the item is in re-saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unused and as sold); and
  • The item is not a Special Exception (see below)
  • not more than one calendar month has passed since purchase/delivery, whichever is the later of the two.

In the circumstance where you are unable to exchange an item, subject to authorisation from a FORM + DESIGN Manager, FORM + DESIGN may in its absolute discretion provide you with a FORM + DESIGN Gift Certificate to the current value of the item.

 

Consumer Guarantees:

As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items purchased from FORM + DESIGN. FORM + DESIGN will, at all times, honour its obligations under consumer guarantees in accordance with Australian Consumer Law. If you wish to return an item that you believe is defective or otherwise in breach of your consumer guarantees, it may be necessary for the item to be returned to the manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repair.

 

Bonus items/Gift Certificates/Bundled items:

All gift cards or bonus items which attached to the purchased products, or all elements of any bundled items, must also be returned with the original purchase. If not, the value of any such unreturned gift certificate, bonus or bundled item, or utilised portion of any gift certificate will be deducted from any refund.

 

Special Exceptions:

Please choose carefully as we do not offer exchange or refund on the following items unless the item is faulty, significantly different from what was shown to you, not doing what it is supposed to do, in breach of manufacturer's warranties or consumer guarantees or where otherwise required by law.

Gift Certificates:

  • FORM + DESIGN Gift Certificates

Custom made and altered items:

  • All fireplaces
  • soft furnishings
  • bespoke items
  • personalised products
  • promotional products

Special order items:

  • fireplaces
  • bicycles
  • all other items specially ordered

Personal care items:

  • candles
  • aroma products
  • manicure sets

Other merchandise:

  • watches
  • earrings for pierced ears
  • cooking items/utensils
  • water bottles
  • perishable food
  • any items purchased on sale

Return Location:

You may return a product, whether purchased online or instore to FORM + DESIGN Shop 5, 599 Pacific Hwy, St Leonards NSW 2065. Please include your Proof of Purchase, contact details (including the order number, name, email address and phone number) with your goods. You are responsible for any return postage costs.

Gift Registry Returns:

To return items purchased from a Gift Registry an appointment must be made with a Gift Registry consultant so that they can provide you with the information required to facilitate your return. To make an appointment please contact your nearest store. All Gift Registry returns will be managed in line with this Returns Policy. Limits are imposed on change of mind items.

Payment Method:

We will refund using your original payment method.
 

 
 
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Visit Our Retail Store at: Shop 5, 599 Pacific Highway (Abode Building - entry in Albany Street), St Leonards NSW 2065 Australia
Tel: +61 2 9438 3344   Email: contact@formanddesign.com.au  ABN:13 107 007 223